Accessible and Advanced
STUDENT
HEALTH INSURANCE
REIMAGINED
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how studentVIP can benefit your school?
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Post-Secondary Plans
Canada’s leading domestic & international student health insurance plan with inclusive benefits, accessible- direct billing health care providers, 24/7 account management, and crisis care.Our international student program allows your students to have a provincial health care experience, gives peace of mind to parents and loved ones and ensures your institution is covering off all risk and liability.What makes this program special?
Medically Necessary Coverage not Emergency Based Coverage!
No pre-existing condition exclusion or waiting period. Coverage from day 1!
No exclusions for mental health, injury, illness or death due to being under the influence.
Coverage for adventure activities, maternity, drug & alcohol – no riders needed!
Canada’s largest direct-billing network for medical, drug, dental benefits
MEDICAL & WELLNESS
| Doctor / Surgeon / Specialist | Going to the doctor for a medical consultation, diagnosis or to prescribe medication for an illness or injury. Examples include ear infections, sore throat, cold and flu, headaches, stomach pain and other health concerns. |
| Hospital | Visits to the hospital emergency room or admission to the hospital during a medical emergency. If your injury or illness is not an emergency and can wait to be treated, please visit the campus clinic instead. |
| ADHD Consultations | Visits to the doctor related to a new or previous ADHD diagnosis to get medications or care are covered. |
| Birth Control Consultations | Visits to the doctor for prescriptions for birth control. |
| Acne Consultations | Visits to a doctor or dermatologist if you have acne concerns or need an acne prescription are covered. |
| Immunizations | Vaccines that are recommended by Public Health to prevent illness. |
| Eye Exam | An eye exam to test your vision. |
| Prescription Drugs | Up to a 60-day supply of medication that is needed to treat a covered injury or illness only. |
| Medical Equipment & Supplies | Rental of crutches, wheelchair, splints, canes and more. |
EMERGENCY DENTAL
| Emergency Pain Relief | Visits to the dentist to provide emergency pain relief. Additional cost per tooth for wisdom teeth extractions. |
| Accidental | A dental accident such as a fall or hit to the mouth causing dental damage. |
TRANSPORTATION
| Taxi fare in lieu of Ambulance | Transportation costs to visit the hospital. |
| Ambulance | Emergency transportaiotn to the hospital by ambulance. |
| Family Travel | If you are hospitalized for more than 7 days, there is coverage for 2 immedate family members to fly to your bedside. Additional $1,500 towards expenses such as accomodation. |
| Repatriation | Airfare if you are sick and injured and need to return home (including an in flight medical attendant). |
MEDICAL TESTING
| Imaging | X-rays, CT Scans, MRI's and other medical imaging needed to diagnose and treat an injury or illness. |
| Lab Tests | Blood work and other medical testing needed to diagnose and treat an injury or illness. |
| STI Testing | Doctor visits and lab tests to screen and treat sexually transmitted infections / diseases. |
MENTAL HEALTH
| Therapy / Counselling | Visits to a psychologist, psychiatrist or psychotherapist at private clinic or outpatient hospital clinic due to an emergent condition or physician referral. |
| Counselling (inpatient) | If you receive care by a psychiatrist while hospitalized. |
| Hospitalization | If you need to stay in the hospital due to a mental health related concern. |
| Social Worker | Visits to a licensed social worker for counselling. |
| Trauma Counselling | Visits with a licensed therapist for counselling after a traumatic event. |
TRAVEL
| Within Canada | Your coverage is active across Canada if you are travelling for fun or for school or work purposes |
| Outside of Canada | Your coverage is active outside of Canada if you are travelling for fun for 120 days. If you are travelling for school purposes your coverage is active for up to first 180 days as long as 51% of your policy period is spent in Canada |
| Home Country | 31 days of medical coverage when you are visiting your home country. |
PREGNANCY & MATERNITY
| Maternity | Visits to the doctor, ultrasounds and other pre-natal medical care. Only eligible if pregnancy has commenced within 30 days of the policy start date. |
| Miscarriage | Visits to the doctor or hospital if you suffer from a pregnancy miscarriage. |
| Termination | Abortion is covered under the policy. |
PARAMEDICAL
| Physiotherapist, Chiropractor, Licensed Chiropodist, Massage Therapist, Osteopath, Podiatrist, Acupuncturist, Speech Therapist, or Naturopath | After an unforeseen injury or illness, you are covered for these paramedical practitioners with a physician's referral. |
ACCIDENT
| Accidental Death | If you die due to an unforseen accident. |
| Common Carrier Death | If you die due to an unforeseen accident on a plane or other common carrier method of transportation. |
ROUTINE DENTAL
| Accidental Death | If you die due to an unforseen accident. |
| Common Carrier Death | If you die due to an unforeseen accident on a plane or other common carrier method of transportation. |
PRESCRIPTIONS
| Accidental Death | If you die due to an unforseen accident. |
| Common Carrier Death | If you die due to an unforeseen accident on a plane or other common carrier method of transportation. |
INCLUDED IN ALL STUDENT VIP PLANS IS THE
We’ve taken great care in partnering with industry-leading providers
to give students access to healthcare services and resources designed to save students and the plan money.
How does it work?
We leverage our experience and expertise to curate an offering
of providers that cover students from head to toe.
Once we’ve figured out what you need help with, we triage students
to preferred providers to keep plan costs in check
We are more than just insurance. We provide holistic, barrier-free wellness solutions built for the modern day student.
ELEVATING THE STUDENT EXPERIENCE WITH AWARD-WINNING PROGRAMS
Click To View Each Program
Let's Connect
The Award-winning
Virtual Health Clinic provides
on-demand medical appointments with clinicians, 24/7.
Canada is experiencing a health care crisis and students are suffering with lack of access to timely and affordable health care. We’re creating a global movement to bring awareness to the barriers in health care, particularly for international students, and providing a solution for the educational institutions where they study.Exclusive to StudentVIP, the Virtual Health Clinic is an award-winning digital health care services that provides your students with accessible and barrier free medical care on campus or on the go, anywhere in Canada.The Virtual Health Clinic has saved international students over 950 hours waiting in a hospital for care and saved them and their health plan over $65,000 in out-of-pocket expenses and health care claims in less than 6 months.We do that through end-to-end care with world-renowned health care providers from Cleveland Clinic Canada, who offer medical diagnosis, prescriptions and refills, referral to diagnostic imaging, lab work and specialists, and acute mental health care.
Remote Diagnostic Care
The Virtual Health Clinic provides video medical appointments, but enhanced care is possible thanks to the remote diagnostic device which performs exams traditionally reserved for in-person visits, completely remotely.
Using the diagnostic device and the attachments, our Clinicians can perform exams of the mouth, throat, ear, lungs, heart, blood pressure as well as temperature.
This device can be placed right on your campus providing immediate health care support to students at any time.
Virtual Health Care can assist with:
Mental Health Care
Ear Infections
Sore Throat
Sinus
Cold & Flu
Asthma
Respiratory Issues
Skin Conditions & Rashes
Digestive / Stomach IssuesHeadaches
Urinary Tract Infections
Bladder Infections
Allergies
Sexual Health Consultation
Birth Control / Reproductive Health Consultations
TWO WAYS TO USE
Virtual Health Mobile App:
Students who do not require an exam of the mouth, throat, ear, lungs, heart, blood pressure, pulse or temperature can simply use the video service right from their mobile device, laptop or tablet.
Virtual Health Clinic on Campus:
Students who require an exam of the mouth, throat, ear, lungs, heart, blood pressure, pulse, or temperature can use the Virtual Health Clinic diagnostic device to treat their ailments. We recommend placing the clinic in a location that is accessible and convenient to all students.The Virtual Health Clinic is perfect for schools who don't want their students to wait long periods of time to see a doctor. The Cleveland Clinic has found that 98% of doctor's appointments can be resolved completely remotely, and visting times using the Virtual Health Clinic are 76% shorter than regular doctor's visits, leaving them with more time to focus on the things that matter to them.
Solutions for All
The Virtual Health Clinic provides access to on-demand health care for students that is barrier-free through no out-of-pocket costs, 24/7 availability and end-to-end care.Your institution gets to join a global movement and make a commitment to bettering the health care ecosystem on campus.
Your medical insurance plan saves thousands of dollars each year, providing stable health insurance rates for years to come.
The Virtual Health Clinic is a win-for-all model.
Convenience and comfort
Students can say goodbye to long wait and travel times to access medical services. With the Virtual Health Clinic, they are able to get the care need from the convenience of their dorm room, house, hotel or wherever they find themselves at any time of day or night, 365 days a year.
Trusted partner
Students can say goodbye to long wait and travel times to access medical services. With the Virtual Health Clinic, they are able to get the care need from the convenience of their dorm room, house, hotel or wherever they find themselves at any time of day or night, 365 days a year.
SAVINGS WITHOUT SACRIFICE
With the Virtual Health Clinic, your school will save money on your students' health plan, without sacrificing the quality of care. In fact, one of our clients reported savings of over $30,000 in just 4 months of offering the service to their students.
Clinicians can diagnose, prescribe and refill medication, refer to a specialist and refer to x-rays and lab tests such as blood work.
The Virtual Health Clinic can help diagnose and treat over 500 ailments including
| Sore Throat | Ear infections | Sinus Infections |
| Cold & Flu | Acne | Asthma |
| Skin Conditions / Rashes | Abdominal Issues | Headaches |
| Bladder Infections | UTI | Mental Health Crisis Support |
The Virtual Health Clinic diagnostic device allows our Clinicians to perform exams remotely of the throat, mouth, ear, lungs, heart and check temperature and blood pressure
Proactive Mental Health Support
This is why StudentVIP developed the I.M. Well program. I.M. Well is built to support and augment current campus and community resources and respond to critical mental health situations that occur outside of business hours and off campus and abroad.
A private report in 2019 found that, on average,
University students in Canada must wait
a month
to receive
mental health support
In many cases,
this extends to
3 months
In a student's life, that is approaching an entire semester.
Financial Coaching
Recognizing that financial stress can significantly impact a student's academic and personal life, we offer free financial consultations. Students can speak to a financial consultant through I.M. Well on budgeting, financial planning, income tax, debt management, and retirement planning.
Personalized Legal Services
The program includes a complete legal service. The program features a free 30-minute telephonic consultation and an additional 60-minute in-person referral consultation if required. Further access to local lawyers is available at a 30% discount. Our legal services cover many issues, including tenant rights, general legal concerns, family planning, and wills, aiming to safeguard our students' legal well-being.
Social and Mental Health Counselling
We believe in supporting our student's mental health with immediacy and accessibility. Our 24/7 Student Counselling Program (SCP) offers access to master's level counsellors with real-time translation services in over 240 languages. No issue is too big or small for I.M. Well. We encourage students to seek help for various personal, social, and academic challenges, including stress, academic pressures, relationships, culture shock, financial worries, etc. The program provides short-term counseling and, if necessary, refers students to school or community support systems for in-depth care.
Interpreter Services
We acknowledge the diversity of our graduate student community. To support our international students, we offer confidential, real-time translation services in 240 languages over the phone. This service assists in effective communication between students, faculty, staff, and other vital services like healthcare, ensuring no student feels alienated due to language barriers.
Support After Graduation
Our commitment to our students continues after their graduation. As long as the program is in force at your Campus, graduates will have continued access to the complete Student Assistance Program. This is an invaluable support tool for our alums as they transition into their professional lives.
Health & Life Coaching
Our program offers individualized phone-based health coaching to help members achieve optimal well-being. Participants can benefit from up to 3 hours of support from a registered dietician. The coaching covers various areas, including nutrition counseling, smoking cessation, mindfulness training, and other health-related goals. In addition, we offer life coaching, guiding students to overcome obstacles and set achievable goals.
We’ve taken great care in partnering with industry-leading providers
to give students access to healthcare services and resources designed to save students and the plan money.
How does it work?
We leverage our experience and expertise to curate an offering
of providers that cover students from head to toe.
Once we’ve figured out what you need help with, we triage students
to preferred providers to keep plan costs in check
Immersive, barrier-free support
Canada’s leading international K-12 student health insurance plan with inclusive benefits, accessible- direct billing health care providers, and 24/7 account management and crisis care.
The StudentVIP K-12 program lets International K-12 students truly immerse themselves in their studies and social lives without fear of existing medical conditions and their associated costs.With 100% coverage for pre-exsiting health conditions, parents can rest easy knowing their child will receive full protection while here in Canada
What makes this program special?
Canada’s leading international student health insurance plan with inclusive benefits, accessible- direct billing health care providers and 24/7 account management and crisis care.
Medically Necessary Coverage not Emergency Based Coverage!
No pre-existing condition exclusion or waiting period. Coverage from day 1!
No exclusions for mental health, injury, illness or death due to being under the influence.
Coverage for adventure activities, maternity, drug & alcohol – no riders needed!
Canada’s largest direct-billing network for medical, drug, and dental benefits
Access to the Direct2U Health Hub
K-12 Medical & Wellness Coverage Summary
MEDICAL & WELLNESS
| Doctor / Surgeon / Specialist | Going to the doctor for a medical consultation, diagnosis or to prescribe medication for an illness or injury. Examples include ear infections, sore throat, cold and flu, headaches, stomach pain and other health concerns |
| Hospital | Visits to the hospital emergency room or admission to the hospital during a medical emergency. If your injury or illness is not an emergency and can wait to be treated, please visit a local doctor instead |
| ADHD Consultations | Visits to the doctor related to a new or previous ADHD diagnosis |
| Birth Control Consultations | Visits to the doctor for prescriptions for birth control |
| Acne Consultations | Visits to a doctor or dermatologist if you have acne concerns or need an acne prescription |
| Immunizations | Vaccines that are recommended by Public Health to prevent illness |
MENTAL HEALTH & WELLNESS
| Counselling (outpatient) | Visits to a licensed psychologist, psychiatrist and psychotherapist. |
| Counselling (inpatient) | If you receive care by a psychiatrist while hospitalized. |
| Hospitalization | If you need to stay in the hospital due to a mental health related concern. |
TRAVEL
| Within Canada | Your coverage is active across Canada if you are travelling for fun or for school or work purposes. |
| Outside Canada | Your coverage is active outside of Canada if you are travelling for fun for 120 days. If you are travelling for school purposes your coverage is active for up to 186 days as long as 51% of your policy period is spent in Canada. |
| Home Country | 30 days of medical coverage when you are visiting your home country. |
WELLNESS
| Physiotherapist, Chiropractor, Licensed Chiropodist, Massage Therapist, Osteopath, Podiatrist, Acupuncturist, Speech Therapist, or Naturopath | Covered under the Student VIP K-12 Plan. |
| Eye Exam | Eye exams are covered under the Student VIP K-12 Plan. |
MEDICAL TESTING
| Imaging | X-rays, CT Scans, MRI's and other medical imaging needed to diagnose and treat an injury or illness. |
| Lab tests | Blood work and other medical testing needed to diagnose and treat an injury or illness. |
TRANSPORTATION
| Ambulance | Air Ambulance | Accident |
ROUTINE DENTAL
| Cleanings, X-rays, Exams, Fillings, Major Restoratives | Covered under the Student VIP K-12 Plan |
PRESCRIPTIONS
| Generic or Brand Name Medication for routine medications such as birth control, antidepressants, anxiety medication, etc. | Covered under the Student VIP K-12 Plan |
PLAN for safe departure and risk mitigation
RESPOND during a crisis or emergency
SUPPORT traveller health & wellness
The ultimate travel insurance program designed exclusively for student, staff and faculty mobility programs. With its three core pillars, Backpack ensures a safe departure of travellers by providing your institution with the tools to assess risk by destination and the services to support travellers throughout their journey.
Are you prepared to handle a medical emergency, kidnapping, or terrorist attack affecting your travellers that occurs overseas at 3am?
With Backpack, you will be.
Key Features
1
24/7 Global Emergency Assistance
Medical, Travel and Security Assistance, Evacuation & Repatriation Coordination, On-the-Ground Emergency Services Dispatching
2
Global Medical & Travel Insurance
Global 365 days of health insurance including high risk areas.
Medical Expenses, Evacuation, Repatriation, Accidental Dental, Accidental Death and Personal Liability
Coverage is included for pre-existing medical conditions and mental health
Coverage for unexpected trip changes or cancellations
Backpack Coverage meets J1 Visa requirements and study visa requirements for France, among others.
3
Crisis Response
24/7 Emergency Assistance agents step in when a crisis occurs abroad which may include providing evacuations, deploying police or paramedics to the traveller or getting the member to a hospital.
Supporting travellers and keeping your institution informed.
4
Incident Alerts & Traveller Tracking
Immediate notification to travellers and administration of an unfolding incident
Traveller Check in System (Safe / Unsafe)
Live-View map of traveller location accessible to administration
5
Virtual Medical Appointments
24/7 medical care available to travellers through video appointments with doctors across the globe
6
24/7 Mental Health Counselling
Mental Health Therapists are available to support travellers in crisis or who just need someone to talk to.
7
Worldwide Assistance Services
Legal Consultations, Lost Passport & Document Replacement,
Telephonic Translations Services
Trip Rebooking.
8
Risk Intelligence Portal
Country Profiles, Risk Reports, Incident Reports for your institution at your disposal.
9
Worldwide Medical Facility Network
Access to quality care and direct-billing no matter where your travellers are.
10
Travel Management System
Be ready and informed with our secure travel management system
Log trips and travellers, view traveller contact and emergency contact details and view traveller planned & current destination location
BE A LEADER IN RISK MANAGEMENT WITH BACKPACK.
Your choice for a study abroad program.
Provide students with:
24/7 Emergency Assistance & Support
Global Medical & Travel Insurance
Evacuation and Repatriation Payment & Coordination
Traveller Tracking Mobile App with Safety Alerts & Check
In Tracker
24/7 Mental Health Counselling
24/7 nurse helpline
Cultural Diversity Training
Trip Rebooking Assistance
Give your study abroad program the peace of mind it deserves with Backpack travel insurance
90% of the publicly funded Canadian colleges and universities provide some sort of student Health, Wellness, and Dental Plan while the hundreds of smaller learning institutions slip under the radar. This is due to their size, and lack of advocacy and funding leaving hundreds of thousands of students studying in Canada without access to proper health insurance and health care.The Peak Student Benefits Program was specifically built to bring value to both the institution and students through on-demand access to health care, virtual supports and appropriate coverages to mitigate potential risk.All in one program.
Peak Student Benefits Summit:
Health Insurance including Drug, Dental, Vision, Travel, Accident & Life, I.M. Well Program, Virtual Health Clinic, Marketing Materials, Website, Peak Mobile App, Direct2U Health Hub
Peak Student Benefits Base Camp:
Life & Accident Insurance, I.M. Well Program, Virtual Health Clinic, Marketing Materials, Website, Peak Mobile App*This tier does not include drug, dental, vision or travel insurance.
TESTIMONIALS
"
StudentVIP has created a student service and support infrastructure on campus that is dedicated to providing on-demand health care to both domestic and international students at Dalhousie. The international student program our students have through StudentVIP is robust with high-levels of coverage in key areas including mental health as well as 24/7 multilingual counselling support through the I.M. Well program.We are connected to our students during a crisis through the app which also connects students to their health benefits and digital health cards, making their student experience safe and more enjoyable. We have direct access to a dedicated local Account Manager as well as the StudentVIP Director, who are responsive and where both critical and day-to-day inquiries are handled with care.If our staff, including University Administration and Campus Health Administration, need to clarify coverage, services or need support, we know we can count on StudentVIP.
"
Cynthia Murphy, Director,
International & Student Experience Dalhousie University
"
I am happy to share my experience with StudentVIP. We represent wonderful students on four campuses with diverse needs and experiences. The AUSU Board is determined to always do our best to serve those students. I have spoken to many other benefit providers as a matter of ongoing due diligence, I have spoken to many of my peers; still, AUSU is proud to work with StudentVIP to meet the supplemental health care needs of the students we serve. The actual benefits offered are great, of course. The website and apps work well and the electronic benefit card is great.Even more than that, the customer service is extraordinary. This is the standard of customer service we demand for our students, and we have never been disappointed! In addition to our own interactions, we actively encourage our students to complain if there is any concern when they reach out directly to StudentVIP, and I am happy to report I have received zero complaints. You simply cannot do better than that. I would be happy to speak with anyone about our experience with StudentVIP, they are our true partners.
"
Kerrie De Poli, General Manager
of Algoma University Student Union
"
From crisis management and support to innovating new ways to support student health and wellness, StudentVIP has been a partner of SMUSA for over 20 years.Consistent care, transparency and support when we and our students need it most. At SMUSA, we’ve had the opportunity to grow our student services from health and dental care, to international student coverage to virtual health care and safety technology. When it comes to administering the plans, we are supported by easy-to-use portals, secure administrator dashboards for enrolment management and most important,
responsive account management.We’ve entrusted StudentVIP with the health, safety and wellness of our students and they continue to offer high-standards of care. Our staff and administration have relationships with key individuals throughout StudentVIP which makes our role in student health insurance administration much easier.
"
Cathie Ross, General Manager,
Saint Mary’s University Students’ Association
"
Thank you for your team’s patience while I’ve asked a hundred and one questionsYour team has risen to the challenges/opportunities that we’ve presented to you
and I am grateful. StudentVIP.’s support has been tremendous!
"
Laurie Gagnon, Study Abroad Coordinator,
Cambrian College
5 Canadian student Health trends
1
Enhanced Mental Health Services
Reduced stigma and increased awareness about mental health issues will propel universities to pay more attention to the mental health of students. Expect an increased emphasis on counseling, mental health literacy, and peer-support programs.
2
Virtual Health Services
The COVID-19 pandemic has fast-tracked the use of telehealth. Universities and Colleges will continue to integrate these platforms more extensively ensuring students have convenient access to healthcare, particularly those in distant locations or with mobility challenges.
3
Emphasis on Preventative Health
To manage long-term healthcare costs, there will be a push towards preventative health measures including fitness programs, healthy eating initiatives, and regular health check-ups.
4
Prioritizing Diversity and Inclusion
Universities and colleges will expand health services to better cater to a diverse student population. This includes offering tailored health services for LGBTQ+ students, international students, and Indigenous communities
5
Sustainability in Health Services
With an increasing awareness of environmental issues, sustainable practices will become more prevalent in student health services.Expect initiatives aimed at reduction of medical waste and promotion of environmentally friendly healthcare practices
1
Enhanced Mental Health Services
Reduced stigma and increased awareness about mental health issues will propel
universities to significantly invest in mental health services.
Expect an increased emphasis on counselling, mental health literacy, and
peer-support programs
2
Virtual Health Services
The COVID-19 pandemic has fast-tracked the use of telehealth.
Universities and Colleges will continue to integrate
these platforms more extensively ensuring students have convenient access
to healthcare, particularlythose in distant locations or with mobility challenges
3
Emphasis on Preventative Health
To manage long-term healthcare costs, there will be a push towards
preventative health measures including fitness programs,
healthy eating initiatives, and regular health check-ups
4
Prioritizing Diversity and Inclusion
Universities and colleges will expand health services to better cater to
a diverse student population. This includes offering tailored health services
for LGBTQ+ students, international students, and Indigenous communities
5
Sustainability in Health Services
With an increasing awareness of environmental issues,
sustainable practices will become more prevalent in health services.
Expect initiatives aimed at reduction of medical waste
and promotion of environmentally friendly healthcare practices
WHO WE ARE
As a leader and innovator in student and provider-friendly plan designs since 1988, Student VIP International understands the importance of health and wellness in a student's life. We work tirelessly to ensure all of our programs and services are built to support students, staff, and health care providers.
OUR CORE
Customized, stable health insurance programs that provide unparalleled coverage and services for international and domestic students, both inbound and outbound, are the core of what we do. How we do it is what sets us apart.
LAND ACKNOWLEDGEMENT
We acknowledge that the land on which we gather is the traditional territory of
the Attawandaron, Anishinaabeg, Haudenosaunee, and Lunaapeewak peoples
who have longstanding relationships to the land, water and region of southwestern Ontario.
The local First Nation communities of this area include Chippewas of the Thames First Nation,
Oneida Nation of the Thames, and Munsee-Delaware Nation. Additionally,
there is a growing urban Indigenous population who make the City of London home.
We value the significant historical and contemporary contributions of
local and regional First Nations of Turtle Island (North America).
This is us.
MEET OUR TEAM
Established in 1984, StudentVIP is the longest-serving student
health insurance provider in Canada.
Our organization is a family-run business with a global reach, founded by the late Alex Campbell.We specialize in creating healthcare ecosystems on campus and are committed to enhancing the student experience by integrating benefits. As a Canadian-owned and operated company, we have service offices in Ontario, British Columbia, and Nova Scotia to support students across Canada.We pride ourselves on our dedication to inclusivity and equality
across our organization, led by a balanced team of a President and Directors with years of experience
in the insurance and student space.
At StudentVIP, we recognize the importance of being environmentally sustainable and take active measures to reduce our carbon footprint. We make an effort to use eco-friendly swag materials and recycled paper when printing.
We also make sure to print only when necessary, reducing unnecessary waste and promoting sustainability.
Our team is diverse, and our staff members are trained in Cultural Diversity, Gender, and Equality to communicate with our broad client and student base effectively. We also take data privacy and security seriously and ensure that our staff is trained and certified in KnowB4 Security Awareness Training to protect the integrity of all information and data we receive.
To cater to our diverse client base, we have in-house agents who manage live chat, e-mail, and telephone conversations in multiple languages, including English, French, Arabic, Punjabi, Hindi, Gujarati, and Telugu. Our call center provides support in over 200 languages, ensuring every student is understood and assisted.
Our mission is to create a supportive and inclusive environment for all our employees and to provide the best healthcare solutions to students across Canada while being environmentally responsible.
This is our way
Educate
Seek to understand and then to be understood
Know
Tutors not Touters
Grow
Clients, Partners, Community, Colleagues
We Believe:
What we do for our team is what they will do for our clients
Developing our people is critical to ours and our clients’ success
That we do not sell a commodity. We provide customized solutions
The high road may be a lonely road, but the view is better
Educating our clients allows them to make great decisions
Being curious fosters a culture of continuous learning
We Always:
Do what is right, not what is easy
Practice accountability
Respond to our clients within 24 hours
Seek out education and development to increase our intelligence and value
Contribute to our future rather than waiting for someone else to do it for us
Deliver beyond expectations
Leave it better than we found it
For Our Clients
Smarter: We educate so they are able to make great decisions
Truth: We tell them what they need to hear with humility, not just what they want to hear
White glove approach: We are accessible, available, and focused on them as if they were the only one
Comfortable: Being approachable allows them to be transparent with us so we can do our job of serving them
Prospering: They are confident that our services, products and guidance are helping them achieve their goals
Innovative: We empower our clients to break the status quo and be better
For our employees
We encourage creativity
The best use of talent, rather than simply executing their job description
Everyone leads
Development and curiosity being rewarded
An ownership mentality (own the job as if the company was their own)
We celebrate all our wins and losses as a team
A Magnetic Environment: Prompting energy and collaboration through well communicated common goals
Being uncomfortable is the foundation to being great
Relationships matter: We care about our teammates. We treat our clients like part of the team
We do everything with a purpose
No matter where, we got you covered.
We have the expertise to consider the coverage details,
take into account the student demographic, provincial health care,
and best practices within the student healthcare space.We are confident that our integrated healthcare program is the perfect fit you.
Our cost-effective, accessible, and comprehensive health care ensures that
your students have the necessary resources to succeed academically and personally.The Healthcare Provider Network is a network of campus
and community healthcare providers that have been
thoroughly vetted and added
to provide healthcare options for students across Canada.The network offers domestic and international students direct billing,
discounts, and easy-to-access care options.
We have over 100,000 providers across Canada set up for
direct billing for medical, dental, paramedical and more.
Let's connect
Fill out the form below and we'll be in touch as soon as possible